Shipping policy
📦 Shipping Coverage
We currently deliver nationwide across Pakistan through trusted courier partners. Delivery services are available in most cities and towns served by our logistics providers.
🚚 Courier Partners
To ensure reliable delivery, we may use one or more of the following courier services:
- Leopards Courier
- TCS
- Trax
- PostEx
- Call Courier
- Other trusted courier partners (when required)
⏳ Order Processing
- Orders are processed within 1–2 working days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During sales or peak seasons, processing may take slightly longer.
🚛 Estimated Delivery Time
- Major Cities: 2–4 working days
- Other Cities & Towns: 3–5 working days
- Remote Areas: 5–7 working days
Delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.
💳 Cash on Delivery (COD)
- Cash on Delivery (COD) is available in most areas of Pakistan.
- Please keep the exact amount ready at the time of delivery.
- Some products may require advance payment before dispatch.
📍 Order Tracking
Once your order has been dispatched, a tracking number will be shared via SMS, WhatsApp, or Email (where available) so you can monitor your shipment.
❌ Failed Delivery
If delivery fails due to:
- Incorrect shipping address
- Incorrect phone number
- Customer unavailable after courier attempts
the parcel may be returned to us. Re-shipping charges may apply for a second dispatch.
📦 Damaged Parcel
If your parcel arrives damaged:
- Record an unboxing video immediately.
- Contact our support team within 24 hours of receiving the parcel.
- Claims submitted without proper proof may not be accepted.
⚠️ Shipping Delays
Unexpected delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier operational issues
- Other circumstances beyond our control.
We appreciate your patience in such situations.